Salon & Spa

Your reservations are extremely important to the team members of Artful Strands, Inc and are reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request a 48 hour notice for all cancellations. We also enforce a late policy. You are given 15 minutes past your scheduled time to be present. If you are not present within the 15 minute allowance, your appointment may have to be rescheduled or pushed back to a later time that day, if available.
Please understand that if you forget and/or cancel your reservation without giving adequate notice, we miss the opportunity to fill that reservation time and guests on our waiting list miss the opportunity to receive services. Our reservations are confirmed 7 days in advance and reminders are sent out 48 hours before the scheduled reservation date/time. Since the service(s) are reserved for you personally, a cancellation fee may be charged or applied to future reservations should you fail to meet our policy.
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Less than 48 hour notice will result in a charge of 50% of the reserved service amount unless we can fill your reservation and/or you reschedule immediately.
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No shows will be charged 100% of the reserved service amount.
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Reservations made within a 24 hour period that may need an adjustment or cancellation, require a 4 hour notice prior to the scheduled reservation time or it may result in a charge of 50% of the reserved service amount or 100% of the reserved service amount if resulted as a no show.
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All of the above require a valid credit or debit card to make and hold any future reservations out of respect to the Artful Strands, Inc. team and other guests seeking to reserve time.
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As a courtesy to all of our guests, you will receive a text, email or phone call to confirm your reservation 7 days prior to your reservation date and receive a reminder 48 hours prior. However, if we are unable to reach you, and can only leave a message, please understand that it is your personal responsibility to remember the day and time of your scheduled reservation in order to avoid late arrivals, missed reservations and the cancellation/no show fees.
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This cancellation policy allows us the time to inform our guests that are on standby of any change in availability, as well as keeping our Artful Strands, Inc. team schedules filled, thus better serving everyone. Thank you for your cooperation and continued business, love and support.  

Please note that refunds are NOT permitted due to product usage, time reserved for the service and stylist's compensation.
Artful Strands, Inc. has a FIVE DAY policy. If you are unhappy with your service for any reason, you have five days to let the salon or your stylist know. We will be happy to provide a one time complimentary redo service should you be unhappy.